Whether you are a nonprofit Salesforce CRM administrator struggling with the decision of when and how to bring in a Salesforce consultant to help your team overcome the complexities of the CRM or you are a consultant evaluating a Salesforce CRM engagement, you have probably given a lot of thought to what makes your work a project.
In the world of Salesforce CRM consulting it’s often expected and required to define and secure projects, work on projects, talk about projects and be rated and evaluated on the success of projects.
But what about the other work we do with our clients that falls outside the box of a “project”? This blog is about shining a spotlight on the non-project work we do day in and day out in partnership with our clients.
DaizyLogik and Grounded Solutions Network were working on making the HomeKeeper app managed package Lightning compatible. The primary custom object in HomeKeeper has nearly 300 fields on its package page layout, a common design in Salesforce Classic for complex objects that allows users to view related fields of a record on one page via formula fields.
One limitation when using Lightning experience is that a maximum of 254 fields can be displayed on a page layout or Lightning page. For an object with more than 254 fields, not all fields can be added to a Lightning layout to be displayed all at once, which means an administrator needs to be selective as to which fields will be shown. Currently, the available workarounds are:
- Use Salesforce Classic
- Remove fields from the layout so fewer than 254 fields are displayed at one time
- Find a Lightning component on the AppExchange that can display fields from an object and ‘break up’ the page in multiple parts. This particular workaround would not work in our case, because of the need to package such a component with the HomeKeeper App, which is not possible.
Nonprofits love when volunteers sign up and engage with the organization. When using Volunteers for Salesforce this is accomplished through the sign up form that allows sign ups to flow from the online form directly into Salesforce. It is therefore important to protect the quality of the incoming data and make sure it is humans signing up and not bots.
This article will show how to enhance the Volunteers for Salesforce Signup page with CAPTCHA using very little customization.
Please keep in mind that the Volunteers for Salesforce Sign Up page is part of the managed package Volunteers for Salesforce so in order to add the CAPTCHA some coding will be needed.
Our DaizyLogik team has a long history of working with local government agencies to support them in upgrading their systems and evolving their technology to adjust to changing demands. We were thrilled to support the City of Renton, Washington, as they sought to adopt and customize the Business and Occupation Tax system, a service oriented, extensible and modular system built on the Microsoft .NET framework and powered by SQL Server. The system supports critical business processes for local city agencies and integrates with external systems via web services.
The goals of this project were: to implement and customize the Business and Occupation Tax software package in accordance to the City of Renton’s specific requirements and tax rules, integrate it with FileLocal’s web-based tax filing portal and the city’s GIS system.
Read More about how this project contributed to the digital transformation of a local agency.
ArtsCorps works with a growing number of teaching artists and other teaching professionals who need to track and submit student attendance as well as payroll information.They had designed a functional solution, but after a number of years, the team realized that it was not a solution that could scale to accommodate the need for a growing number of teaching artists to submit attendance tracking data, timesheets, and expenses.
The ArtsCorps team reached out to DaizyLogik to propose alternative solutions that would allow teaching artists to manage and enter attendance for their classes, timesheets, and expense information through a self-serve online portal. After exploring several options, DaizyLogik recommended using Salesforce Customer Communities to build the teacher portal that would put the ability to manage class information, student attendance, and payroll information in the hands of teachers.
Read more about how this customized solution helped ArtsCorps by designing a simple, self-serve system to support their team.
Beginning in early 2017, DaizyLogik partnered with Saasinct to help the Fund for Global Human Rights make a significant upgrade to their technology toolkit, including a move to Salesforce Lightning and migrating from Salsa to Engaging Networks to manage donations and email marketing, which required both meticulous data quality management and the development of a new bi-directional sync with Salesforce.
Multiple teams, requirements that evolved as we dug deeper and learned together, and a client whose priorities changed over time as they responded to rapid changes in their field and the world at large. These are everyday realities for most technology solution scenarios in today’s complex world. We found that combining the Agile Method, transparent project management that kept the client in the driver’s seat, light documentation targeted to future users, and a truly collaborative partnership in which each party could speak freely and respectfully push the others’ boundaries was a recipe for success.
Read the case study here.
Washington Global Health Alliance (WGHA) has been using Salesforce and the Nonprofit Success Pack for a few years to track and manage their members and donors. The data collected in Salesforce allows WGHA to measure and report on their members’ interactions and collaboration, and ultimately on the impact of their work in the global health community.
WGHA organizes a number of member and public events throughout the year. They had used Eventbrite to manage ticket sales, and had tested Brown Paper Tickets, but were disappointed with the new price points of both platforms and policy changes, and wanted to find another solution. More importantly, they wanted a solution that would easily feed all event data into Salesforce and remove the need for double data entry. Once the information was in Salesforce, they wanted to track the participation and payments of event attendees, donors, and other stakeholders associated with the organization.
Since the WGHA team was not looking for a full-blown event management system, the DaizyLogik team recommended FormAssembly.
Learn more about this decision and how our team helped to empower WGHA’s team to use this new tool with confidence.
Most organizations start out with 1GB of storage for Salesforce CRM. This can be a challenge especially for nonprofits who would like to collect a lot of data needed to report to their funders, collect program data or consolidate multiple aspects of their business data into Salesforce. Over time the data fills up the allotted storage and puts organizations into a bind to either purge data or purchase more storage.
Over the years we have explored different solutions that can be used as preventive measures and limit the storage used. The traditional approach is to either export and archive or aggregate and purge older records. The drawback with these solutions is that you can no longer see the details of the historical data in Salesforce.
Below we describe a different preventive approach inspired from document-oriented databases that allows organizations to keep their data and not run the risk of running out of storage.
Our DaizyLogik team of developers and consultants have a long history of working with local government agencies to support them in upgrading their systems and evolving their technology to adjust to changing demands.
We were thrilled to support the City of Everett, Washington, as they sought to extend the Business and Occupation Tax system, a service oriented, extensible and modular system that our director of technology, Vladimir Martinov, originally led the design and development of for the City of Bellevue, Washington.
Built on the Microsoft .NET framework and powered by SQL Server, the system supports critical business processes for local city agencies and integrates with external systems via web services.
Over the years, this system has become a regional success and has been adopted by other city agencies. Seattle area cities have licensed this system from the City of Bellevue but have needed modifications to ensure the system fits their own business processes and city tax code.
For many years, Bellingham Food Bank used a legacy Access database called “The Food Bank Intake Database” to track client intake information for the 300-600 households who use their services each day they’re open. This software allowed them to collect data for analysis of the services they provided to their clients, and to produce the monthly statistical reports required by various funders.
As time passed, and as the organization upgraded their various systems, the Access database did not upgrade along with it. The staff at Bellingham Food Bank recognized the mission critical nature of the database, and began to make plans to replace the aging system once it started to crash regularly. In order to process a household every 30-60 seconds, the team needed a system they could depend on.
The Bellingham Food Bank engaged DaizyLogik to design and develop a client intake application that leverages the features of Salesforce CRM and the Nonprofit Success Pack to provide a modern and mobile user interface.
Read the case study here.